Avis Phoenix Airport

http://www.avis.com

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Rental Car Survey

Agree Neutral Disagree
Agent responded promptly.

X

Agent was courteous and professional.

X

Agent was knowledgeable about the travel industry.

X

Reservations were accurate.

X

Agent explained reservations thoroughly.

X

Agent explained rules and restrictions thoroughly.

X

Agent explained car operations thoroughly.

X

Cleanliness and overall condition of the car.

X

Agent recommended and gave accurate directions.

X

All equipment was in working order.

X

Overall satisfaction.

X

Additional comments: This rental car agency is located in a separate terminal detached from the airport, together with a cluster of other rental car agencies. It is accessible by shuttle. The signage on car rental return is very vague and tricky. Be sure to either get directions before hand or pay keen attention. There are several shuttles going back to the various airport terminals. Be sure to know your departure terminal.
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