Key Inn and Suites Tustin

Hotel Survey

Statement Agree Neutral Disagree
My overall experience here was good, and I would recommend this hotel to my friends. X
My reservation record was accurate. X
The check-in process was timely and efficient. X
The check-in staff was courteous. X
My room was clean and comfortable. X
My room was furnished appropriately. X
My bed and bedding were comfortable. X
The guest staff was prompt, reliable, and friendly. X
The guest staff was knowledgeable and fully answered my questions about the area. X
Security was available if needed. X
Housekeeping staff was friendly and reliable. X
Management was available to solve problems. X
Hotel amenities (pool, hot tub, exercise room) were clean, attractive, and properly equipped. X
The check-out process was timely and efficient. X
I received a complete and accurate bill. X

Additional Comments: Inaccurate Reservations. Rm was booked for 2 nights however, hotel input reservations for 1 night. There was a very confusing 15 mins of trying to figure out what happened and where was my luggage. Hotel staff was nonchalant after figuring out it was their mistake. No management was involved. Definitely not a place for business nor leisure travels.


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